USEFUL INFORMATION
- Term and Conditions
- Privacy Policy
These General Terms and Conditions (“Terms”) govern the provision of Internet services by G‑NET (“the Company”) to the end-user (“Customer”). By using G‑NET’s services, the Customer agrees to the following:
1. Service Availability and Limitations
G‑NET provides Internet access on an “as is” and “as available” basis. The Company does not guarantee uninterrupted service, uptime, or specific performance levels (Service Level Agreement). Service may be affected by factors including but not limited to:
- Power outages
- Network or equipment faults
- Weather conditions
- Natural disasters
- Accidents or sabotage
- Wars, terrorism, strikes
- Governmental actions or prohibitions
- Legal or regulatory changes
- Damage to public or third-party telecommunications infrastructure
The Customer understands and accepts that the service is not intended to serve as a primary or emergency (“life-line”) telecommunications service.
2. Installation and Reinstallation
By subscribing, the Customer authorizes G‑NET and/or its contractors to perform all necessary installation work at the specified premises. Standard installation includes:
- Mounting of an external antenna and CPE (Customer Premises Equipment)
- Installation of wiring and wireless transceiver devices
Any custom installation beyond the standard scope may be subject to additional charges. G‑NET is not liable for any aesthetic or physical alterations to the Customer’s premises (e.g. wall drilling, cable routing, mounting brackets), though all work will be performed with care and professionalism.
3. Line of Sight and Signal Obstructions
Wireless service requires clear Line of Sight (LoS) to G‑NET’s Access Point (AP). Service quality may be affected by:
- Seasonal changes (e.g. foliage)
- Construction of new buildings
- Growing trees or other physical obstructions
G‑NET will make reasonable efforts to realign or relocate equipment if signal degradation occurs. However, the Company does not guarantee continued service in the event of line-of-sight issues.
4. Use of Service and Customer Responsibility
Use of the service is at the Customer’s own risk. The Customer is solely responsible for:
- The content accessed or transmitted via the Internet
- Ensuring appropriate restrictions for minors
- Protection against viruses, malware, and other cybersecurity threats
- Compliance with all applicable laws, including but not limited to GDPR, anti-pornography, defamation, or illegal content laws
G‑NET does not guarantee data security or accuracy of information accessed via the service. It is strongly recommended that Customers use updated antivirus and security software.
5. Customer Equipment
G‑NET is not responsible for loss, theft, or physical damage of outdoor or indoor installed equipment. Maintenance and support of customer-owned devices are limited to manufacturer warranty terms. The Company shall not be liable for:
- Hardware or software damage
- Configuration changes
- Data loss or corruption
- Unauthorized access due to unprotected devices
6. Indemnification
The Customer agrees to indemnify and hold harmless G‑NET, its owners, partners, employees, and contractors from any liabilities, claims, legal actions, costs, or damages arising from:
- Use or misuse of the service
- Equipment installation or removal
- Violation of these Terms
- Illegal or harmful activity conducted via the service
7. Modifications
G‑NET reserves the right to update these Terms at any time. Continued use of the service after such updates constitutes acceptance of the revised Terms.
8. Force Majeure
G‑NET shall not be liable for any delay or failure in performance of its obligations under this Agreement if such delay or failure results from circumstances beyond its reasonable control (“Force Majeure Events”), including but not limited to:
- Natural disasters (e.g. storms, floods, earthquakes, fires)
- Wars, hostilities, terrorism, sabotage
- Strikes, labor disputes, or industrial disturbances
- Power outages, utility failures, or disruptions in public telecommunications networks
- Governmental acts, regulations, embargoes, or prohibitions
- Epidemics, pandemics, quarantine restrictions
- Damage, theft, or destruction of infrastructure by third parties
During any Force Majeure Event, G‑NET’s obligations shall be suspended to the extent affected. If the event continues for more than 30 consecutive days, either party may terminate the agreement without liability, by written notice.
Terms of Service
Service Overview
G‑NET Wireless and Fiber Internet Service Provider (referred to as “G‑NET”), operated by N.M.E.S GIGANET HOTSPOTS LTD, offers customers a high-speed wireless or fiber-optic Internet connection (the “SERVICE”). G‑NET reserves the right to modify these Terms and Conditions at any time. The most current version will always be available at www.g-netfiber.com. Prices for the SERVICE are subject to change, and the latest pricing and payment options can be found at www.g-netfiber.com/payment. The term “Customer” refers to any individual, organization, or business that has entered into this SERVICE Agreement with G‑NET.
Subscription and Billing
G‑NET Internet service is offered on a prepaid monthly subscription basis, with each billing period covering 30 days. Customers may select or change their service plan at the end of any billing cycle by notifying us via email at info@g-netfiber.com.
Invoicing and Payments
Customers will be invoiced on the installation date for equipment delivery, installation fees, and the first agreed-upon service period. All payments are made in advance. After 30 days, payment is due to maintain service continuity. Customers will receive two SMS reminders (at 3 days and 1 day before expiration) if payment is pending. If payment is not received on time, the service will be interrupted without further notice. Service will be restored once the Customer prepays for the next period. If the Fiber Service remains unpaid for more than 15 days, G‑NET reserves the right to terminate it without additional notice.
Cancellation Policy
If a customer wishes to cancel the service, they must submit a written cancellation request, including the reason for cancellation, to info@g-netfiber.com at least 15 days in advance. G‑NET does not refund any “setup” or “installation” fees. The customer remains liable for all charges under these Terms until the agreement is formally terminated and acknowledged in writing by G‑NET. In cases of issues like stolen equipment or late payments, customers must notify G‑NET in writing; otherwise, charges will continue.
VAT Inclusion
All quoted prices include VAT.
Proper Use Policy
As stated by N.M.E.S GIGANET HOTSPOTS LTD, G‑NET packages are intended solely for private, personal interpersonal communication. They may not be used for resale or for any commercial gain.
Governing Law and Jurisdiction
All disputes arising under or in connection with these Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus. The parties agree that any legal suits, actions, or proceedings shall be brought exclusively in the courts of that jurisdiction.
Data Privacy
G‑NET respects the privacy of its customers. All personal information collected in connection with the provision of the SERVICE will be treated in accordance with our Privacy Policy and applicable data protection laws. We will not share your personal data with third parties without your explicit consent, except as required by law.
Website: https://g-netfiber.com/
Last Updated: April 2026
Effective Date: [Date]
1. Introduction
Welcome to G-NET Fiber (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://g-netfiber.com/ (the “Site”) and when you use our fiber optic internet services in Cyprus.
As a company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Please read this Privacy Policy carefully. By accessing or using our Site and services, you consent to the practices described herein.
2. Information We Collect
2.1 Personal Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Submit a service request or inquiry through our website forms;
- Contact us via email (info@g-netfiber.com) or phone (700 88 500);
- Request a site survey, installation, or service transfer;
- Subscribe to newsletters or promotional communications (if applicable);
- Participate in surveys, contests, or promotions.
This information may include:
- Full name;
- Email address;
- Phone number;
- Physical address (service address, billing address);
- Company name (for business customers);
- Payment information (processed securely via third-party payment processors);
- Any other information you choose to provide.
2.2 Information Automatically Collected
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address;
- Browser type and version;
- Operating system;
- Pages visited, time spent on pages, and clickstream data;
- Referring website URLs;
- Device identifiers.
2.3 Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies to:
- Ensure proper website functionality;
- Analyze traffic and improve user experience;
- Remember your preferences;
- Support marketing and advertising efforts (if applicable).
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
2.4 Information from Third Parties
We may receive information about you from:
- Third-party service providers (e.g., payment processors, analytics providers);
- Publicly available sources;
- Partners or affiliates (with your consent or as permitted by law).
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| To provide, maintain, and improve our fiber optic internet services | Performance of a contract |
| To process service requests, installations, and billing | Performance of a contract |
| To communicate with you about your account, services, or inquiries | Legitimate interests / Consent |
| To send technical notices, security alerts, and support messages | Legitimate interests |
| To respond to your comments, questions, and customer service requests | Consent / Legitimate interests |
| To personalize your experience and deliver relevant content | Consent |
| To monitor and analyze usage trends and improve our Site | Legitimate interests |
| To detect, prevent, and address technical issues or fraudulent activity | Legitimate interests / Legal obligation |
| To comply with legal obligations and regulatory requirements | Legal obligation |
4. Sharing and Disclosure of Your Information
We may share your information with:
- Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, delivering services, conducting analytics, or providing customer support (e.g., hosting providers, email services, reCAPTCHA).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
- With Your Consent: We may disclose your information for any other purpose with your explicit consent.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).
Criteria used to determine retention periods include:
- The duration of your relationship with G-NET Fiber;
- Legal obligations under Cyprus and EU law;
- Statute of limitations under applicable law;
- Business needs and operational requirements.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest;
- Secure servers and access controls;
- Regular security assessments and updates;
- Employee training on data protection practices.
However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request limitation of how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format and transmit it to another controller.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- Right to Lodge a Complaint: File a complaint with the Cyprus Data Protection Commissioner or another supervisory authority.
To exercise any of these rights, please contact us at:
📧 Email: info@g-netfiber.com
📞 Phone: 700 88 500
📍 Address: Nikolaou I. Nikolaidi Ave, Office 302, Pafos 8010, Cyprus
We will respond to your request within 30 days, as required by GDPR.
8. International Data Transfers
As G-NET Fiber operates in Cyprus (EU), your personal data is primarily processed within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with GDPR requirements.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Third-Party Links
Our Site may contain links to third-party websites (e.g., equipment manufacturers, payment gateways). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Material changes will be communicated via email or a prominent notice on our Site prior to the effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer or customer support team:
G-NET Fiber
📧 Email: info@g-netfiber.com
📞 Phone: 700 88 500
🌐 Website: https://g-netfiber.com/
📍 Address: Nikolaou I. Nikolaidi Ave, Office 302, Pafos 8010, Cyprus